I tried to talk about our Kayak flight status on Twitter with no answer. I called the Kayak contact number (24 hours line), but there was no answer. After another three hours of travel customer service hell, we found out that Kayak sold us two flights on Jetstar that did not even exist! This is the point I make when people ask me is booking through Kayak safe. When Eric reviewed the Kayak confirmation email, though, he realized our Kayak online booking from Da Nang to Saigon took off three hours after our connecting flight from Saigon to Kuala Lumpur.Īnd, we had the wrong flight from Saigon to Da Nang. Kayak Customer Service for Kayak Air Ticket Booking In the end, we booked our Jetstar flights on Kayak and AirAsia flights direct with AirAsia. I received my Kayak confirmation with a Kayak confirmation number and thought we were good to go. This is when I should have done my own search about how reliable is Kayak. This is why I turned to Kayak for flights and ended up with an itinerary with Kayak multiple airlines. I first tried using my credit cards on Jetstar and wanted to book before prices increased.
Our Kayak ticket booking included a combination of two carriers, Air Asia and Jetstar. I booked six flights to get us to Dong Ha and back for his birthday while trying to minimize cost and travel time. Certainly not a direct itinerary, but certainly not all that unusual either. We needed to fly from Bali to either Singapore or Kuala Lumpur, and then onto either Hanoi or Saigon, before connecting to either Da Nang or Hue, before training to Dong Ha. I spent three hours looking for the perfect itinerary for Eric’s 40th birthday trip to Vietnam. Looking to make air travel more bearable? Check out our review of the Priority Pass Lounge Membership Card Eric Wanted to Go to Vietnam When Kayak flights are cheaper it is often because the airline is selling those seats with fewer benefits, like seat assignments, miles earning, or even support in the event of a cancelation. People often ask why is Kayak so cheap? I generally don’t find their prices to be that much cheaper than booking directly with the airline. If the flight schedule is changed or the flight is canceled will the airline do their best to help me out, or will they point their finger back at Kayak or Expedia? Too many questions to allow for smooth traveling. Will I be able to reserve decent seats, which I like to pick through Seat Guru to ensure I am not sitting near the toilet. If I book through a travel site, can I take advantage of any airline status I may have? This is where there is a big difference in booking on Kayak vs airline direct. By keeping track of my miles and points we are able to book business class flights more often. Or, minimally, it will be a huge hassle to add the frequent flier number with them later. I am always weary that I will not earn my miles by booking on another website, particularly with discounted fares. When I fly, I want to ensure that wherever possible I am earning miles for my flights. Often when booking through a middleman, including booking a flight through Kayak you don’t earn miles. After all, 99% of the time I can find the same itinerary for the same price through the airline directly. I ALWAYS book through the airline direct. In fact, I would NEVER book a flight with Kayak. In recent years, I’ve started to rely more on Google Flights because I like the interface.īefore this experience, I never actually experienced booking with Kayak. We religiously use Kayak to search for itineraries, figure out who flies where, and to price flights. In my mind, you never know what you are going to get. I have always been skeptical of travel booking websites, like Expedia, Kayak, and god forbid, Priceline. Booking Flights on Kayak – Using a Middleman
I also hope to share our advice on whether you should book through kayak or airline direct. In this post, we will share our Kayak flight booking experience and provide our answer to the question is it safe to book through Kayak. I hope that you can learn from my mistake. But, after booking some flights through Kayak I realized there are even more reasons why it’s best to book direct. Mostly because I want to earn points and miles. One of my cardinal rules of travel booking is to book direct. I recognize that is a bit of a stretch, but being the one who books 95% of our travel and transportation, With Husband In Tow, I spend my fair share of time online, looking for decent deals, earning and redeeming miles and points, and managing our itineraries.īefore the first time booking through Kayak, I never thought to ask the question: “Is Kayak Reliable”? But, after our first booking experience, I feel that everyone should be asking: “Is Kayak safe to book flights?” Sometimes I feel as though I have been booking travel since I was a child.
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